Customer Service Jobs in Bangalore

Capital of the Southern state of Karnataka, Bangalore today is Asia's fastest growing cosmopolitan city. It is home to some of the most high tech industries in India. The I.T industry views Bangalore as the 'byte-basket' of India. Bangalore is also home to some of India's premier scientific establishments. Blessed with salubrious architectural landmarks, shopping malls and business opportunities, Bangalore is the ideal gateway to India and beyond. Bangalore is home to many well-recognized colleges and research institutions in India and offers a plethora of job opportunities. Numerous public sector heavy industries, software companies, aerospace, telecommunications, and defence organizations are located in the city. It is the hub of jobs and is also known as the Silicon Valley of India because of its position as the nation's leading IT exporter.

Customer Support Manager

Provide and direct the performance of quality engineering services to all internal and external customers FOR OUR SOFTWARE .
Provide front-line technical response to inquiries received by the customer response center, identifying potential problems
Effective and timely support to the customers
Ensure all support is paid for
Ensure that customer projects are completed to the satisfaction of the customer by getting involved in Discovery and Deployment stages
Take care of customers and partners by ensuring they have regular training and know-how on latest releases
Steer the development team towards prioritizing enhancements, bug fixes etc. by means of direct feedback from the market
Assist in individual development of assigned personnel through coaching and counseling